If you have a question or problem, there are a few places you can get an answer:
Nerxy file organizer's Help is always available by clicking on the question mark button in the bottom left corner.
Check the FAQ (Frequently Asked Questions). Most common questions should be answered there.
Peruse the Tips & Tricks page for some interesting ways to use nerxy file organizer
Top 10 support questions
1.
I didn't receive my Serial Key. Where can I get it?
Please contact us at sales@nerxy.com and inform us with your order ID.
2.
nerxy file organizer is not organizing all images within my folders. Why?
Please contact us at support@nerxy.com and inform us of the file extensions which are not being organized.
3.
nerxy file organizer is not organizing all my music files. Why?
Please contact us at support@nerxy.com and inform us of the file extensions which are not being organized.
4.
How do I know what nerxy file organizer is doing to my original files?
You can check nerxy file organizer Preferences under ‘Action to Take’ to see what option has been set. You can also view the actions taken on your organized files from the Logs view.
5.
How can I view what files have been moved and where?
You can access the nerxy file organizer Logs where you can view what files have been organized, where they have been moved to and their status.
6.
Can I create my own rules for organizing?
Yes, nerxy file organizer allows you to specify what content to organize and in what order using Custom Rules option
7.
Can I change the default path for my organized files?
You can set a default audio and photo location for all organization tasks in the Preferences Window. Or, you can select a specific location for a defined task in the Rules page wizard.
8.
How can I set nerxy file organizer to automatically organize files within the default source folder?
Start nerxy file organizer agent and it will automatically and quietly scan all files placed into the nerxy source folder.
9.
Can I drag and drop files from my system into nerxy for organizing?
Yes, nerxy file organizer allows you to drag and drop files in the Source Folder window to include in the scanning process.
10.
Can I change the default source folder?
The default source folder is created by nerxy file organizer and is always being scanned for new files to organize.
More Questions? You can find more information in our Help Documentation or check out our list of support FAQs which.
Need more help? If you're looking for more information, please contact us at support@nerxy.com
